Making a complaint

Insolvency Appointments

Individuals within the firm who act as insolvency practitioners are licensed in the UK by the Insolvency Practitioners Association. When acting as officeholders they do so without personal liability.

Work undertaken during insolvency appointments is subject to insolvency law and regulation, court practice and Statements of Insolvency Practice.

All insolvency practitioners are bound by the Insolvency Code of Ethics when carrying out all professional work relating to an insolvency appointment.

Data Protection

Menzies LLP is registered with the Information Commissioner as a data controller; details about our registration can be viewed under registration number Z1382826.

Quality of Service

If at any time you would like to discuss with us how our service to you could be improved, or if you are dissatisfied with the service you are receiving, please let us know, by telephoning your engagement partner or the firm’s Managing Partner, Simon Massey.

We undertake to look into any complaint carefully and promptly and to do all we can to explain the position to you. If you feel that we have given you a less than satisfactory service, we undertake to do everything reasonable to address your concerns. If you are still not satisfied, you may of course bring the matter to the attention of our regulator, the Insolvency Practitioners Association, via the Insolvency Complaints Gateway by either: (a) calling the Insolvency Service Enquiry Line on 0300 678 0015; (b) completing and emailing the online complaints form on the Insolvency Service website; or (c) completing the online complaints form and posting it to IP Complaints, The Insolvency Service, 3rd Floor, 1 City Walk, Leeds LS11 9DA. If the complaint relates to a Northern Ireland insolvency appointment then please contact the Insolvency Practitioners Association, Southwark, 32 Blackfriars Road, London, SE1 8PB.