Our service approach
Managing service charges demands clarity, fairness and regulatory compliance. We begin by gaining a full understanding of your leaseholder framework, housing portfolio and reporting systems. This enables us to deliver a process that keeps costs transparent, supports resident trust and meets statutory obligations.
Our partner-led teams emphasise clear communication, responsive timetables and detailed feedback. We aim for a “no surprises” outcome whether during cost allocation, system reviews or financial disclosures.
Beyond compliance, we help organisations build governance around service charges: reviewing budgeting processes, cost recoverability and the controls that underpin accurate reporting.
All of our service charge assurance work is carried out under the technical guidance of the Institute of Chartered Accountants in England and Wales (ICAEW), in line with the principles set out in their guidance on Service Charges and Service Charge Accounts. This ensures that our approach remains consistent with the latest professional and regulatory standards.
Our services
Service charge review – assessing cost allocation, overheads and management fee treatment to ensure fair and transparent resident charges.
Fixed vs variable regime advice – helping you determine which model best suits your housing portfolio and resident expectations.
Lease compliance checks – evaluating lease terms including consultation obligations under the Landlord and Tenant Act 1985 and relevant updates.
Systems & controls assurance – reviewing service-charge systems, module design and data flow from ledger to resident statement.
Budget & cost recoverability assessment – analysing service charge budgets and actual spend to enhance efficiency and resident value.
Service charge statement certification – providing independent assurance and certification for leaseholder statements and regulatory reporting.
Navigating the Leasehold and Freehold Reform Act 2024
The Leasehold and Freehold Reform Act 2024 is set to bring significant changes to leasehold management and transparency requirements. These include enhanced rights for leaseholders, greater accountability over service charge reporting, and new obligations for freeholders and managing agents.
At Menzies, we can help clients prepare for and adapt to these reforms ensuring systems, reporting structures and lease documentation are ready for the transition. From understanding new disclosure requirements to updating internal controls and communications with leaseholders, our experts guide you through each stage of implementation.
How can we help?
We support landlords, housing associations and managing agents in delivering service charge regimes that command resident confidence and regulatory integrity. Whether you face audit requirements, resident queries or system limitations, our specialists help you streamline processes, strengthen controls and improve recoverability.
